- Hand wash only: To maintain the product's finish and durability, washing by hand is recommended.

- Avoid abrasive materials: Do not use abrasive cleaners, scrubbing tools, or steel wool, as these can damage the color coating.

- Not dishwasher safe: Avoid using a dishwasher, as it may compromise the finish and insulation.

- No hot water: Washing with hot water can weaken the product’s integrity. Use lukewarm or cold water instead.

- Not microwave safe: This product is not designed for microwave use.

- Removable lid: The lid can be easily removed for simple cleaning and refilling.

- Production Time:
It takes approximately 3-5 (+1 day if you personalize) days to complete production and conduct quality checks for your order.

- Product Quality Check:
The quality check process will take 1-3 business days. Once completed, we will send you a tracking number for you to track your shipment.

- Shipping Time:
Your order will typically arrive within 7-14 business days (depending on the shipping method and your location). Please note that delivery times may be longer during peak holiday seasons, or if there are any delays caused by weather, public health issues, or other unforeseen circumstances. Shipping time is calculated from the day the order is dispatched, not the day the order is placed.

📍 Tracking Information:
Once your order is dispatched, we will provide you with a tracking number via email so you can track your package online.

🌍 Worldwide Shipping:
At LightandFaith, we offer global shipping to over 100 countries. Shipping fees may vary depending on your location. If you have any questions regarding shipping rates or other inquiries, feel free to contact us at contact@lightandfaith.com.

If you're not completely satisfied with your product, we'll refund you — no questions asked!
We want you to LOVE your new product, and we're confident that you will!